Returns and Exchanges
- Ziptac will allow a return for store credit or exchange where you have changed your mind or ordered incorrect sizing, provided that the item in question is:
- Returned in 100% original unopened and unused condition with all packaging and seals intact
- In resaleable condition
- Returned within 14 days of receiving the goods
- This return policy includes general stock only and is not applicaple to special orders or sale items.
- Size exchanges are subject to product availability and are not available for clearance items.
- If you wish to make a return please contact us via phone or email so that we can authorise and issue an RMA number with return instructions.
- Shipping charges are non refundable and you are responsible for the return shipping expenses.
- We recommend return shipping via Australia Post and supplying us with the tracking number.
- If you return an item that does not meet the above conditions, you will be responsible for the shipping costs to send the item back to you if you want it.